Product Availability

Our website displays over 3000 products from over 50 suppliers. We endeavour to keep all items displayed on the webstore, in stock at all times. Items displayed on the webstore as "Available" may not necessarily be in stock at the store, but are available to order in from our supplier. If our supplier has sold out of a product displayed as "Available" MBC will offer an alternative at the same or better price. 

Free Freight Australia Wide

This is a door to door service and applies only to delivery to major cities and surrounding suburbs. Delivery to remote areas in each state will incur a additional freight charges. You will be notified before we process your order if an additional freight charge applies to your order.

MBC Free Servicing

All new bicycles purchased come with our exclusive 1 YEAR UNLIMITED FREE SERVICE. We recommend you return your bicycle for its first service 6-8 weeks of riding (approx. 200km). Our repair department is constantly busy servicing bicycles, so it's recommened that you call us a few days before you would like your bicycle serviced, and book in for our same day servicing.

Online Orders - Click and Collect

Click and collect purchases are available to pick up during store trading hours. Please wait to be contacted via email to be advised your order is ready to collect.

Online Bicycles Orders

Please allow 3-5* working days for your bicycle to be delivered from time of payment being received. We take extra time and care in assembling your bicycle before it is packed and ready to send. Most online bicycle and department stores simply send the bicycle to you without any adjustments. We make sure the gears, brakes, wheels and all other components have been adjusted correctly first. All you need to do is fit the pedals, front wheel and stem. Easy to follow assembly instructions are included.

* Subject to stock location

Bike Freight Charges

This is a door to door service but depending on the delivery location, the total freight charge may additional charges per bicycle. You will be notified before we process your order if an additional freight charge applies to your order. This normally only applies to remote areas, outside of major cities.

Website Prices

Our website displays over 3000 products from over 50 suppliers. We endeavour to keep all of our online prices current but ongoing price changes from our suppliers makes it very difficult to keep all of our prices up to date. If you place an order for a product with a wrong price displayed you will be contacted as soon as possible. In most cases we will honour the older price, but if we cannot afford to sell the product at the old price we will contact the person who placed the order to work out a special price. An email is sent automatically for all orders placed, this is only to confirm that we have received the order.

Web Only

Web only items are sold directly via bikes.com.au. All purchases are to be made only online for these items.

Website/In Store Specifications

When purchasing this product in addition to other bikes.com.au products, we have done our best to ensure special freight prices are correct and up to date. However we can not guarantee this is the case. If an error has occurred in freight price calculation for your order you will be contacted as soon as possible.

Bicycle Warranty

This warranty is only extended to the initial consumer purchaser.

Full details of your bicycle frame warranty can be found in the owner’s manual of your new bicycle.

During the manufacturer’s warranty period, Melbourne Bicycle Centre Prahran shall repair or replace, at its sole option, the bicycle frame if the frame is determined to be defective and subject to the manufacturer’s warranty.

Melbourne Bicycle Centre Prahran warrants the bicycle components for 5 years against any defects in workmanship or materials in normal use. This warranty does not apply to normal wear and tear, nor to defects, malfunctions, or failures that result from the abuse, neglect, improper maintenance, modification, accident, or misuse (including, without limitation, stunt riding, racing or similar
activities) of your new bicycle.

Electric motors, batteries and associated electric components for electric bicycles are covered by the manufacturer’s warranty and are not part of the extended warranty offered by Melbourne Bicycle Centre Prahran.

Cost of freight for all warranty claims is not covered by the warranty.

Website Errors and Ommisions

We endeavor to verify the accuracy of any information on the site but makes no representation or warranty of any kind or otherwise regarding the contents or availability of the site or that it will be timely or error-free. Melbourne Bicycle Centre accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the website.